How to Order
Please be aware that this is a business to business website.
If you are new to Hider, welcome! You are moments away from joining the Fine Food Family. Simply click here to create a Business Trading Account with us. On completion, you will automatically be added to both our postal and email mailing lists, and receive regular full colour, printed product catalogues as well as product news and updates. All these are an invaluable reference tools which enable you to browse our ranges and order with us without the need for constant internet access.
You will receive your account details within 3 days, then simply return to this page and see below to follow instructions on how to get started with your online orders!
Once you have created your Business Trading Account with us, you then need to create an online account. To do this, please send us an email and clearly state your name, full address and account number, and request an online ordering password. – click here to email us now. We will verify your account details and contact you within 48 hours with your user name and password. Then, simply visit the website homepage and click the Login Button on the top right and enter these details. You will need to login each time you wish to order from the website.
You can then shop by using either the category menu on the left hand side, or the Hider Brands, Brands A-Z, Promotions or Product tabs at the top of every page. The Homepage will regularly feature latest offers and promotions so remember to regularly re-visit it. Our easy-to-use search facility will help you find products by product code if you already know it. All product pages allow you to filter by a wide range of criteria.
When you’re ready to order, simply enter the number of each product line and click ‘ADD’ to add the product to your shopping basket. You can click the shopping basket icon at any time on the top right of the screen to review your order.
Once you have completed your shop, go to your shopping basket and click PLACE ORDER.
Specify a delivery address, enter your purchase order number and confirm you have read the terms and conditions.
You will receive a confirmation of your order by email the following business day. If you don’t please ring 01482 504333.
ORDER VIA APP
Order on your mobile phone. Scan barcodes and get special offers.
ORDER VIA YOUR DEDICATED DIRECT TELESALES ADVISOR
Telephone 01482 504333 (office hours Monday – Friday 9.00 am – 5.00 pm).
ORDER VIA MAIL
Email your order requirements to firstname.lastname@example.org clearly stating you account number the product codes and descriptions, and quantities of each required.
ORDER VIA OUR REPRESENTATIVE/ AGENT
To place an order or to arrange a visit, contact your dedicated representative or agent.
Use the order form from our quarterly price lists or download here.
NB – VEHICULAR ACCESS TO YOUR BUSINESS
At Hider we pride ourselves on an unrivalled door-to-door delivery of your order, 90% of which is via our own fleet of lorries, driven by friendly and reliable staff drivers.
In order to help us ensure your delivery goes smoothly and conveniently for yourself and your neighbours, we ask that you provide us with as much helpful information as possible regarding all aspects of access to your property. So, when you place an order, please remember to alert us to any changes in access or your availability.